1. APPLY FOR REPLACEMENT
Please send an e-mail to firstname.lastname@example.org incl. your order number.
Please enter the return / cancellation reasons first:
- Revocation / Return
- Wrong Article
For a better undestanding we ask you to comment some more reasons for the return.
2. GET RMA NUMBER
Afterwards you will receive an e-mail with your RMA number, which must be affixed to the outside of the respective return packaging. Please send your products to:
Department for returns
RMA Nummer # XXXXX
45478 Mülheim an der Ruhr
Once the returned products are returned to our warehouse, you will receive an e-mail with a notification.
3. PROCESSING THE RETURN SHIPMENT
gbic-shop.de is always looking to process your return as quickly as possible.
The processing of your return usually takes 8-10 business days.
In particular urgent cases we also offer an advance replacement. For more information please contact us.
Arriving packages that are free of charge will not be accepted by us and will be sent back to your expense.
4. GOODS DELIVERY / REFUND
gbic-shop.de sends out your replacement products free of charge.
For a full refund of the purchase amount (excl. Shipping costs), it is important that we receive the returned goods in the same condition as you received them (the returned product must be complete incl. original packaging).