Our goal is your satisfaction with our service, our shop and of course with our products. If you are not satisfied with our products, contrary to expectations, we offer a money-back guarantee. Most items can be returned within 30 days of receipt. You get the full refund of the product costs (excluding shipping costs) as soon as the products are returned. If your dissatisfaction is due to an error of gbic-shop, you will receive a full refund of all charges after returning the products.
Please regard the following points:
1. Returns can only be accepted and processed, if you note a previously allocated RMA number onto the consignment. You will receive the RMA number from our returns department after notification of your complaint.
2. All products must be in a new, impeccable, resaleable condition and must be returned in undamaged original packaging.
3. Custom-products specially made for you can not be returned, so far as they function properly. This applies exclusively to products which we customize according to your specifications.
Of course it can (though rarely) lead to unexpected defects, for example, in the course of the delivery process. In such a case we will immediately send you a replacement product prior returning of the defective product. Please consider this possibility before contacting us.